We recently tried to make simple dinner reservations with the Harrah’s group. It was impossible either by phone or online. I guess they don’t have a phone at the numerous restaurants at any of their eleven properties. It all goes through one switchboard room res, info, everything. We did indeed make those dinner reservations at Bellagio which took all of three minutes over the phone. This is an example of totally crappy customer service. I will never frequent any of the Harrah properties because if it is like this out here it has to be atrocious on the property. Following is the missives from me and from them. This exchange took five days! Staying classic-codewords-unwanted visitor!
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Your Question 08/08/2010 05:31 PM
My wife and I have tried to make dinner reservations through your website as well as over the telephone. We are local Las Vegans and would like to dine at the steakhouse in the near future. After repeated phone calls and searching on the website to make these reservations we are rethinking this action. Don’t you have the facilities to do this kind of thing? We are locals and as frustrated as we are right now cannot imagine how it seems to tourists. It is almost as if you are undermining the process on purpose. We may just go to the Bellagio for dinner as it seems like you do not want our business in your establishment. Had we not already have purchased tickets to your main show we would go somewhere else for our entertainment as well.
Dear Mr. (Name left out for anonymity),
Thank you for taking the time to write to share your comments and concerns with us. In regard to booking a dinner reservation at Bally’s Steakhouse, I was sorry to hear of the trouble you experienced. Unfortunately, we do not offer online reservations, however, by visiting our website www.ballyslasvegas.com, you will find the Reservations phone number to book at the steakhouse. You mentioned that you made several phone calls in doing so. I called the number myself, which is (702) 967-7999, so that I cold try and make a reservation on your behalf, and went through the prompting system and was able to connect to a representative. I was told that in order to book a dinner reservation, they do require a credit card to secure the reservation. In addition, they can book at least a couple of months in advance.
Again, thank you for contacting us, Mr. Williams. Your business is appreciated and we are looking forward to your stay and hope that it’s a truly lucky experience!
Thanks for staying classic at Bally’s!
(Name left out for anonymity)
Total Service Representative
Harrah’s Entertainment, Western Region
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